Shipping policy

Shipping Policy

Last updated: September 28, 2026

At OME'AVEN, we want your shopping experience to be simple and transparent. Below you'll find information about our shipping process, delivery times, and tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that orders may take slightly longer to process during holidays, promotions, or periods of high order volume.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method available at checkout.

Estimated delivery: 5–15 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs, carriers, weather, or other circumstances outside our control.

3. Order Tracking

Once your order has been shipped, we'll send you a tracking number by email.

Please allow 24–72 hours for tracking information to become available after your order has been dispatched.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your location and the items in your order.

If free shipping is available for your order, the applicable offer will be displayed during checkout.

5. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that we will be able to change the shipping address after an order has been processed.

OME'AVEN is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

6. Customs & Import Fees

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and product.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, or the carrier.

If you still cannot locate your package, contact us and we'll do our best to assist.